Legal
Refund Policy
Unused credits are refundable for fourteen days. Renders you have already downloaded are not.
Credit Packs
You can request a refund within fourteen days of purchase if fewer than a quarter of the credits have been used. The refund is issued to the original payment method, usually within five business days, and the unused credits are removed from your balance.
Renders that failed are always refunded in credits automatically, regardless of the fourteen-day window. If a failure cost you a deadline rather than a credit, write to billing@roomfloat.com and say so — we would rather fix the process than argue about the refund.
Monthly Plan
Cancel any time; the current month is not pro-rated. If you were charged after cancelling, that is a bug on our side and we refund it in full without asking why.
What Is Not Refundable
- Credits already spent on renders you downloaded.
- Packs where more than a quarter of the credits have been used.
- Requests made more than fourteen days after the charge.
- Chargebacks filed without contacting us first — these freeze the account while the dispute runs.
EU and UK customers have a statutory right to withdraw from a digital purchase within fourteen days. By generating a render you ask us to begin performance immediately, which is what makes delivered renders non-refundable — the unused balance always is.
Questions people ask before they upload
How do I request a refund?
Email billing@roomfloat.com with the payment reference from your receipt. No form, no phone call, no retention offer.
How long does it take?
We reply within one business day and issue the refund the same day. Banks take three to five business days to show it.
Can I get a refund if a render was bad but did not fail?
Failed renders are refunded automatically. A render that completed but disappointed you is not a failure — regenerate it, and if three attempts in a row are unusable, email us and we will refund those credits.
Does the fourteen days start at purchase or at first use?
At purchase.